DSM Business Process Management & Customer Engagement White Paper

This white paper reveals how municipal utilities are leveraging new software, best practices, and analytics to transform their approach to DSM business process management and collaborative customer engagement—from launching, modifying and tracking programs to engaging with trade allies and customers with complete reporting visibility. This paper gives insight into how leading utilities are catalyzing management of an entire portfolio of energy efficiency programs by facilitating customer enrollment, streamlining process workflows, and gathering business intelligence. Now is the time for municipal utilities to address and act on the need to strategically manage and optimize their energy efficiency and DSM programs. It is time to take charge of DSM business process management and customer engagement to effectively and efficiently meet energy savings goals, have real-time visibility into program performance, manage increasingly complex programs in a cost-effective manner, drive behavioral change with increased program participation, and ensure customer satisfaction.