End-to-End DSM Strategy: Capitalize on Change

The utility industry is reaching a tipping point. Utilities are in the midst of a transformation that affects how they interact with their community of customers, state utility commissions, other regulators, stakeholders and third-party service providers. Demand Side Management (DSM) programs that include energy efficiency (EE), renewables, and demand response (DR), have provided numerous positive benefits for both the utilities and their customers, but have been predominantly planned and managed in organizational silos often disconnected from core utility operations – and each other. Opportunities for increased efficiencies, cost effectiveness, greater energy savings and higher customer satisfaction are being lost – but that’s only part of the story. An end-to-end DSM business process management strategy and platform is the way forward.

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