Taking the Reins of DSM Business Process Management White Paper

Energy efficiency and demand side management (DSM) programs have historically been managed using manual processes, spreadsheets, or custom databases across multiple programs. These approaches often lack the visibility, flexibility, and scalability to enable utilities to cost-effectively design and manage DSM programs and the end-to-end DSM business process. This white paper reveals how utilities are leveraging new systems, best practices and analytics to transform their approach to DSM business process management, from launching and modifying new and existing programs to tracking, reporting, and engaging with trade allies and customers. This paper gives insight into how leading utilities are catalyzing management of an entire portfolio of energy efficiency programs from customer enrollment to process workflows and business intelligence. Strategic management and optimization of energy efficiency and DSM programs needs to be addressed and acted on now. It is time to take charge of DSM business process management to effectively and efficiently meet compliance requirements and energy savings goals, have real-time visibility into program performance, manage increasingly complex programs in a cost-effective manner, and ensure customer satisfaction.