Oct 7, 2014
It’s well understood that customer engagement is a cornerstone for DSM program success. Going a step further, creating positive customer satisfaction to maintain engagement is a crucial cornerstone...
Mar 26, 2014
The phrase “move the needle” may be considered rather annoying business jargon by some, but when it comes to utility demand side management (DSM) customer engagement the need to do so seems fitting,...
Mar 18, 2014
Recently a number of media outlets in our industry have been talking about the “utility death spiral.” The timing of the death spiral idea is interesting, and we currently have four trends that are coming together in active play.
Feb 9, 2014
Once deployed, smart meters can send out ‘last gasp signal’, which is an automatic message to the utility indicating that consumer residence has run into a power outage, on the immediate occurrence of such an event. Utilities can use the last-gasp data to analyze the outage event. This will enable faster crew deployment for outage restoration activities
Feb 17, 2014
The small business sector has been a hotly debated topic when it comes to utilities looking for ways to meet increasingly aggressive demand side management and energy efficiency goals.