Brad Pierce is a Vice President in Nexant’s Utility Services business unit located in the Salt Lake City, Utah office. He manages a litany of business process services including physical application handling/retention, application processing, incentive fulfillment, check processing, customer service, and outbound sales campaigns. Under Brad’s leadership over the last five years, Nexant has processed and issued incentive checks totaling more than $400 million with 99.956% accuracy. In 2017, Brad started an initiative to deliver rebate checks faster than anyone in the industry. Today, over 95% of all applications are processed with sent checks in less than one week, minus client funding.
Brad has more than 19 years of experience developing and managing operations and customer service environments. His recent experience includes building and implementing business process and call center services for Southwest Gas Corporation’s Residential & Commercial programs; Commonwealth Edison (ComEd) & Nicor Gas’ Small Business program; as well as other clients including Salt River Project, Vectren, Columbia Gas of Virginia, JEA, Danville, Questar, and PECO Utilities.