Skip to Main Content
Managing customer engagement

Accelerate energy efficiency, improve customer satisfaction.

Happy young urban woman laughing while standing outside in the city

Custom strategies. Targeted messaging. Real results.

Our team applies deep industry expertise and regional-specific knowledge to develop customized solutions for your unique goals and priorities.

Our areas of focus.

Turnkey program design, marketing and outreach, customer service, energy equity, and e-commerce solutions, including:

Customer marketing and messaging

We respond to the unique needs of the customers and communities you serve.

Happy woman texting on her phone

Tailored solutions to achieve goals and KPIs

We apply deep industry and technical expertise to your specific challenges.

Three businesspeople discussing work in a meeting

A broad portfolio and integrated approach

We’re constantly expanding our portfolio to help you adapt to changing environments.

Aerial view of team of professionals in meeting around a conference table
Utility DSM Solutions » Turnkey Program Design

Implement more effective DSM programs.

We design and deliver turnkey DSM programs that promote energy efficiency, drive needed behavioral changes, and exceed regulatory requirements.

Sister and brother using home automation device while standing in hallway
Utility DSM Solutions » Marketing and Outreach

Create more successful marketing campaigns.

We conceive, design, and execute marketing and outreach campaigns that drive customer response and help you achieve your business goals.

Dad and son using home automation device in kitchen
Utility DSM Solutions » Customer Services

Turn customer calls into customer care.

Our highly-trained team provides concierge-level customer service, application processing, and incentive fulfillment with precision and care.

Happy female customer service professional supporting client on the phone
» Residential, Commercial, Industrial, and Agricultural

Run your business at peak performance.

Our engineers and certified energy managers work directly with businesses across sectors to help them optimize energy performance and save money.

Female energy engineer in the field
Utility DSM Solutions » Energy Equity

Strengthen your connection to the community.

Our comprehensive approach to community development and engagement helps you build equity into energy programs, maximize available funding, and make a lasting impact.

Happy family sitting on the bumper of their electric vehicle
Utility DSM Solutions » E-Commerce DSM Solutions

Increase sales and program participation.

Our fast, flexible e-commerce and engagement platforms can help you meet participation goals for residents and small businesses.

Happy female professional working remotely
Our Insights: Utility DSM Solutions

Empowering Communities: How the Inflation Reduction Act Reshapes Energy Landscapes

The IRA is a transformational opportunity to change how our nation uses energy, and two of these programs are an important piece to bringing the clean energy transition to all communities.

Put our energy solutions to work.

See how Resource Innovations can help you navigate the clean energy transition, meet your decarbonization goals, and deliver successful outcomes at scale.

Colleagues in meeting discussing project.